Terms of service
By accessing and using this Website, you agree to be bound by the following conditions of use and all terms and conditions contained or referred to in this document or any term or condition established for this Website and its respective conditions must be duly complied with. If you do not accept all of these conditions of use, you should not use this Website. If you do not accept any other specific additional condition that should apply to a particular Content (as defined below) or to certain transactions carried out through this Website, you should not use the section of this Website that contains the aforementioned Content or through which the same transactions can be carried out and you must not use this content or carry out these transactions.
DUGUSTORE reserves the right to make changes or updates to or about the Content of this Website or the format used at any time and without prior notice. DUGUSTORE reserves the right to terminate or restrict access to the Web page for whatever reason.
Although special care has been taken to ensure that all the information contained on this Website is correct, free from clerical errors and omissions of information, DUGUSTORE will immediately correct it as soon as it becomes aware of them. However, DUGUSTORE assumes that it is likely to contain lapses, omissions and/or human errors, which is why, due to a mere lapse, part of the content provided on the portal and available to the end customer may contain lapses. and omissions regarding the information transmitted. DUGUSTORE immediately emphasizes that, in the event of any lapse in information or sporadic failure of this website or its content, any corrective communication carried out manually by the responsible elements of DUGUSTORE will always prevail.
DUGUSTORE has implemented and daily makes its best efforts to continue implementing measures of a technical nature that aim to safeguard the security of this website, in order to prevent any and all data, whether personal or not, confidential or not, from being altered , lost, misplaced, accessed by unauthorized strangers, so that they are sent free of viruses or any other element that could be harmful, taking into account the current state of data circulation, technology and the risks inherent to web browsing.
Due to possible changes in product suppliers or manufacturers, the images on the website may not correspond exactly to the actual product, with its characteristics remaining constant.
This website may contain links to other websites that are not under the control of DUGUSTORE. DUGUSTORE will not be responsible in any way for the content of other web pages. DUGUSTORE provides these links solely for the convenience of the user of this website, and the inclusion of a link to other websites does not imply any relationship between DUGUSTORE and the content of those pages.
All prices indicated on the website include VAT at the legal rate in force. Prices, specifications and stocks are subject to change without prior notice, with the exception of ongoing transactions
DUGUSTORE offers several payment methods:
Visa and MasterCard Card: You must fill in all the requested data.
ATM: You will find all the necessary information at an ATM or online through your bank's home banking services. In any case, simply select, at the time of payment, “PAYMENT FOR PURCHASES”, followed by “SERVICES”.
MB Way: When selecting this payment method you have 5 minutes to accept payment in the MB Way application. If the payment platform informs you of non-acceptance of payment, your order will be automatically cancelled.
Dispute Resolution:
Alternative dispute resolution is offered by neutral extrajudicial bodies such as conciliators, mediators, arbitrators, providers and dispute resolution commissions.
These bodies can put the trader and the consumer in contact and help them find a solution to the dispute. They can also propose a solution or even impose it.
Most of these organizations intervene free of charge or at low cost. As a general rule, they reach a result within 90 days.
Under European Union law, there is the possibility of using these bodies to resolve all contractual disputes between a consumer and a trader established in the European Union.
The Terms will be governed by the laws of Portugal. The parties to the Terms submit to the exclusive jurisdiction of the courts of Portugal.
In order to ensure adequate operational support in relation to dispute management, refunds, cancellations, returns and customer support.
These Returns and Exchanges conditions comply with applicable legislation, namely Decree-Law no. 10/2023, of March 3, with the changes introduced by Law no. 47/2014, of July 28.
Contracts concluded remotely and outside the commercial establishment / Orders placed and paid online with delivery to the customer's address by a carrier:
Orders placed and completed online that are shipped to the customer's address may be exchanged or returned up to 14 consecutive days after delivery;
Return Conditions:
The returned item must be sealed with the Original packaging and without any signs of use;
The item must come in the original packaging with all accessories and manuals sealed;
It is mandatory to accompany the item along with its corresponding Invoice.
The transport costs for returning or exchanging items are the sole responsibility of the customer.
Items not accepted for Returns/Exchanges:
Unless there is a technical anomaly, there are items that, due to their nature, cannot be accepted for returns/exchanges.
Exchanges or returns of earphones/headphones/headsets, batteries, batteries, memory cards, external disks, consumables or software are not accepted;
Exchanges or returns of televisions, laptops, cell phones, smartphones, smartwatches or tablets that have broken brand packaging seals are not accepted;
Exchanges or returns on design and/or printing customization services are not accepted
Conclusion:
The consumer will be held responsible for the depreciation of the good, if the handling carried out to inspect the nature, characteristics and functioning of that product exceeds the handling that is usually permitted in a commercial establishment.
The return request must be preceded by contact via WhatsApp/email from DUGUSTORE.
Upon receipt of the items and duly checked according to all points, a refund voucher or refund of the amount paid for the product will be issued, according to the customer's wishes.
Use of Cookies
DUGUSTORE uses "cookies" to help personalize content and your online experience.
One of the main purposes of cookies is to provide you with a way to save time, for example by telling the server that you are returning to a page, not visiting it for the first time. This simplifies the entire process and is more effective in presenting information.
You have the possibility to accept or reject cookies. Most browsers automatically accept cookies, but you can easily modify this. If you do this, you may not be able to have as effective an experience when visiting our website and you will not take advantage of DUGUSTORE's interactive possibilities.
Our cookies only collect information about your IP address, operating system and your use of our website, in no case do we obtain data about the name, surname or address (address) from which the user connected.
Minors' privacy
DUGUSTORE is committed to protecting the privacy of children and does not intend to collect personal data from minors under the age of 16 (the age legally defined in terms of GDPR).
If you are a child under the age of 16 and attempt to submit your registration, it will be rejected and the child will be informed that we do not accept registrations from children under the age of 16. We encourage parents and guardians of minors under the age of 13 to regularly monitor and supervise their children's use of electronic mail and other online activities.
Collection of Personal Information
The DUGUSTORE website collects personal information, such as: your email address, name, address, country and telephone number. DUGUSTORE also collects varied and anonymous demographic information, such as your zip code, age, gender and favorite interests.
There is information about your computer, both hardware and software, that is automatically collected by Aquário. This information may include: Your IP address, browser type, domain names, access times and the addresses of referring websites. This information is used by Aquário for the operation of its services, to ensure the quality of the service, and to obtain general statistics on the use of the Aquário website.
Please be aware that if you provide personal data directly, or sensitive information through public messages on DUGUSTORE, this information may be collected and used by other people.
Note: DUGUSTORE does not collect any private information through online communications.
DUGUSTORE invites you to review this privacy statement of the website where the link to this section was located in order to understand how that website collects and processes personal information. DUGUSTORE is not responsible for the privacy statements of the sites you came from or go to from this site, or its family of sites.
We collect and use your personal information to operate this website and provide you with the quality service you requested. DUGUSTORE also uses this information to inform you of products and/or services available from DUGUSTORE and its affiliates. DUGUSTORE may also contact you through surveys about your opinion about current or future services to be provided.
DUGUSTORE does not sell, rent or make your information available to third parties. DUGUSTORE may, however, contact you at the request of other entities to offer you information or services that may interest you. Even in these situations, your information will not be made available to third parties. Additionally, DUGUSTORE may share some personal information with suitable third parties for statistical or service assistance. All these entities will be prohibited from using your information for any other matter, other than that requested by us DUGUSTORE, and will be obliged to maintain complete confidentiality in the processing of this information.
DUGUSTORE does not use or collect any type of racial, religious, sexual or political information without your express consent.
DUGUSTORE stores information about the websites and pages you visit within DUGUSTORE, in order to determine the most popular services and information. This information is used to show advertising content more in line with your profile.
Those responsible for DUGUSTORE will make your personal information available, without your consent, only if they are required to do so by law or by a competent court.
Any material sent through or in connection with this website (“User Materials”) will be treated as non-confidential and is not subject to proprietary rights, immediately becoming the property of DUGUSTORE, and will be subject to privacy policy marked on this website. DUGUSTORE may make use of these materials originating from the user as it deems appropriate, anywhere in the world, without any obligation to compensate, and free from all moral rights, intellectual property rights and/or other proprietary rights over these materials originating from the user.
DUGUSTORE may occasionally modify this declaration unilaterally if necessary.
We therefore invite you to regularly review this statement.
Contacts
Store email: support@dugustore.com
Store cell phone: (+351)
DUGUSTORE reserves the right to make changes or updates to or about the Content of this Website or the format used at any time and without prior notice. DUGUSTORE reserves the right to terminate or restrict access to the Web page for whatever reason.
Although special care has been taken to ensure that all the information contained on this Website is correct, free from clerical errors and omissions of information, DUGUSTORE will immediately correct it as soon as it becomes aware of them. However, DUGUSTORE assumes that it is likely to contain lapses, omissions and/or human errors, which is why, due to a mere lapse, part of the content provided on the portal and available to the end customer may contain lapses. and omissions regarding the information transmitted. DUGUSTORE immediately emphasizes that, in the event of any lapse in information or sporadic failure of this website or its content, any corrective communication carried out manually by the responsible elements of DUGUSTORE will always prevail.
DUGUSTORE has implemented and daily makes its best efforts to continue implementing measures of a technical nature that aim to safeguard the security of this website, in order to prevent any and all data, whether personal or not, confidential or not, from being altered , lost, misplaced, accessed by unauthorized strangers, so that they are sent free of viruses or any other element that could be harmful, taking into account the current state of data circulation, technology and the risks inherent to web browsing.
Due to possible changes in product suppliers or manufacturers, the images on the website may not correspond exactly to the actual product, with its characteristics remaining constant.
This website may contain links to other websites that are not under the control of DUGUSTORE. DUGUSTORE will not be responsible in any way for the content of other web pages. DUGUSTORE provides these links solely for the convenience of the user of this website, and the inclusion of a link to other websites does not imply any relationship between DUGUSTORE and the content of those pages.
All prices indicated on the website include VAT at the legal rate in force. Prices, specifications and stocks are subject to change without prior notice, with the exception of ongoing transactions
DUGUSTORE offers several payment methods:
Visa and MasterCard Card: You must fill in all the requested data.
ATM: You will find all the necessary information at an ATM or online through your bank's home banking services. In any case, simply select, at the time of payment, “PAYMENT FOR PURCHASES”, followed by “SERVICES”.
MB Way: When selecting this payment method you have 5 minutes to accept payment in the MB Way application. If the payment platform informs you of non-acceptance of payment, your order will be automatically cancelled.
Dispute Resolution:
Alternative dispute resolution is offered by neutral extrajudicial bodies such as conciliators, mediators, arbitrators, providers and dispute resolution commissions.
These bodies can put the trader and the consumer in contact and help them find a solution to the dispute. They can also propose a solution or even impose it.
Most of these organizations intervene free of charge or at low cost. As a general rule, they reach a result within 90 days.
Under European Union law, there is the possibility of using these bodies to resolve all contractual disputes between a consumer and a trader established in the European Union.
The Terms will be governed by the laws of Portugal. The parties to the Terms submit to the exclusive jurisdiction of the courts of Portugal.
In order to ensure adequate operational support in relation to dispute management, refunds, cancellations, returns and customer support.
These Returns and Exchanges conditions comply with applicable legislation, namely Decree-Law no. 10/2023, of March 3, with the changes introduced by Law no. 47/2014, of July 28.
Contracts concluded remotely and outside the commercial establishment / Orders placed and paid online with delivery to the customer's address by a carrier:
Orders placed and completed online that are shipped to the customer's address may be exchanged or returned up to 14 consecutive days after delivery;
Return Conditions:
The returned item must be sealed with the Original packaging and without any signs of use;
The item must come in the original packaging with all accessories and manuals sealed;
It is mandatory to accompany the item along with its corresponding Invoice.
The transport costs for returning or exchanging items are the sole responsibility of the customer.
Items not accepted for Returns/Exchanges:
Unless there is a technical anomaly, there are items that, due to their nature, cannot be accepted for returns/exchanges.
Exchanges or returns of earphones/headphones/headsets, batteries, batteries, memory cards, external disks, consumables or software are not accepted;
Exchanges or returns of televisions, laptops, cell phones, smartphones, smartwatches or tablets that have broken brand packaging seals are not accepted;
Exchanges or returns on design and/or printing customization services are not accepted
Conclusion:
The consumer will be held responsible for the depreciation of the good, if the handling carried out to inspect the nature, characteristics and functioning of that product exceeds the handling that is usually permitted in a commercial establishment.
The return request must be preceded by contact via WhatsApp/email from DUGUSTORE.
Upon receipt of the items and duly checked according to all points, a refund voucher or refund of the amount paid for the product will be issued, according to the customer's wishes.
Use of Cookies
DUGUSTORE uses "cookies" to help personalize content and your online experience.
One of the main purposes of cookies is to provide you with a way to save time, for example by telling the server that you are returning to a page, not visiting it for the first time. This simplifies the entire process and is more effective in presenting information.
You have the possibility to accept or reject cookies. Most browsers automatically accept cookies, but you can easily modify this. If you do this, you may not be able to have as effective an experience when visiting our website and you will not take advantage of DUGUSTORE's interactive possibilities.
Our cookies only collect information about your IP address, operating system and your use of our website, in no case do we obtain data about the name, surname or address (address) from which the user connected.
Minors' privacy
DUGUSTORE is committed to protecting the privacy of children and does not intend to collect personal data from minors under the age of 16 (the age legally defined in terms of GDPR).
If you are a child under the age of 16 and attempt to submit your registration, it will be rejected and the child will be informed that we do not accept registrations from children under the age of 16. We encourage parents and guardians of minors under the age of 13 to regularly monitor and supervise their children's use of electronic mail and other online activities.
Collection of Personal Information
The DUGUSTORE website collects personal information, such as: your email address, name, address, country and telephone number. DUGUSTORE also collects varied and anonymous demographic information, such as your zip code, age, gender and favorite interests.
There is information about your computer, both hardware and software, that is automatically collected by Aquário. This information may include: Your IP address, browser type, domain names, access times and the addresses of referring websites. This information is used by Aquário for the operation of its services, to ensure the quality of the service, and to obtain general statistics on the use of the Aquário website.
Please be aware that if you provide personal data directly, or sensitive information through public messages on DUGUSTORE, this information may be collected and used by other people.
Note: DUGUSTORE does not collect any private information through online communications.
DUGUSTORE invites you to review this privacy statement of the website where the link to this section was located in order to understand how that website collects and processes personal information. DUGUSTORE is not responsible for the privacy statements of the sites you came from or go to from this site, or its family of sites.
We collect and use your personal information to operate this website and provide you with the quality service you requested. DUGUSTORE also uses this information to inform you of products and/or services available from DUGUSTORE and its affiliates. DUGUSTORE may also contact you through surveys about your opinion about current or future services to be provided.
DUGUSTORE does not sell, rent or make your information available to third parties. DUGUSTORE may, however, contact you at the request of other entities to offer you information or services that may interest you. Even in these situations, your information will not be made available to third parties. Additionally, DUGUSTORE may share some personal information with suitable third parties for statistical or service assistance. All these entities will be prohibited from using your information for any other matter, other than that requested by us DUGUSTORE, and will be obliged to maintain complete confidentiality in the processing of this information.
DUGUSTORE does not use or collect any type of racial, religious, sexual or political information without your express consent.
DUGUSTORE stores information about the websites and pages you visit within DUGUSTORE, in order to determine the most popular services and information. This information is used to show advertising content more in line with your profile.
Those responsible for DUGUSTORE will make your personal information available, without your consent, only if they are required to do so by law or by a competent court.
Any material sent through or in connection with this website (“User Materials”) will be treated as non-confidential and is not subject to proprietary rights, immediately becoming the property of DUGUSTORE, and will be subject to privacy policy marked on this website. DUGUSTORE may make use of these materials originating from the user as it deems appropriate, anywhere in the world, without any obligation to compensate, and free from all moral rights, intellectual property rights and/or other proprietary rights over these materials originating from the user.
DUGUSTORE may occasionally modify this declaration unilaterally if necessary.
We therefore invite you to regularly review this statement.
Contacts
Store email: support@dugustore.com
Store cell phone: (+351)