Privacy policy
Important
DUGUSTORE recommends carefully reading this Privacy Policy, which provides important information about how DUGUSTORE uses the Personal Data collected. This Privacy Policy may be periodically changed, by unilateral decision of DUGUSTORE, so regular consultation is recommended.
Web site
The DUGUSTORE Website is a website that provides information about DUGUSTORE's activity, accessible on the domain www.dugustore.com, owned by DUGUSTORE.
The “DUGUSTORE” website is a website through which DUGUSTORE sells IT and office equipment and provides information about its activity.
Through the Website, the User will be able to analyze the products and/or services available for sale by DUGUSTORE (the “Products”), purchasing them by signing a purchase and sale contract.
The Website contains texts, photographs, graphics, logos, images, works subject to copyright and other types of information (the “Content”).
Users
“User” is considered to be any individual or institution that, in general, through the Website, visits the content made available therein.
Minors
The Website is not intended for use by minors under 16 (sixteen) years of age, without parental consent, and therefore personal data from minors is not intentionally collected. If we suspect or become aware of the use of the Website by a minor, we will make reasonable and required efforts to delete the Personal Data relating to the same that we have collected in the legitimate belief of interacting with an adult, and DUGUSTORE cannot be considered responsible for the use of such data that may, however, have occurred.
Privacy statement
Application
This Privacy Policy applies to the Website and establishes DUGUSTORE's policy regarding the collection and processing of personal data from natural persons (“Personal Data”).
DUGUSTORE is aware of its responsibility to collect and process, with due diligence, the Personal Data entrusted to it and to keep it safe, ensuring their total privacy, confidentiality and integrity, all in scrupulous compliance with the law.
Also explained here are the rights enjoyed by Personal Data Holders under (i) Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR), (ii) any Portuguese legislation that directly regulates, implements and applies the GDPR and other regulations and/or directives relating to data protection and privacy, and (iii) of any judicial or administrative interpretation, recommendation, regulation, code of conduct, code of action, standard contractual clauses or certification mechanism approved and published by a supervisory authority, as applicable, is in force and in accordance with any subsequent changes and/or substitutions.
Personal data
What We Collect:
We may collect the following information:
Identification and contact data: Name, identification document number, NIF, age, date of birth, telephone contact, email, billing address and shipping address, payment data, electronic identifiers (digital login credentials), etc. ;
Relationship with DUGUSTORE: History of products and services you researched, purchased or subscribed to;
Profile: Tastes, interests and preferences, in your relationship with DUGUSTORE.
Technical information
“Technical Information” is collected from Website Users, including, but not exclusively, the following: the IP (Internet Protocol) address, the Internet browser (browser), the operating system or the date and time of access to the various subpages of the Website. The Website will relate this Technical Information with the rest of the information collected.
The Technical Information collected is intended to implement improvements to the Website that allow the development of new features, the integration of features from other entities external to DUGUSTORE and/or improve the user experience. If necessary, for this purpose, Technical Information may be crossed with Personal Data.
The Technical Information collected may also be used for marketing, dissemination and/or advertising actions by DUGUSTORE and the Website, and Users may be contacted, in this context, by DUGUSTORE.
For more information, we suggest carefully reading the website’s “Cookie Policy”.
What We Do with the Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Conclusion of contracts for the acquisition of Products and management of the commercial relationship;
Internal record keeping;
Use the information to improve our products and/or services, whether for internal analysis or providing data to external companies dedicated to collecting opinions on purchases made;
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
From time to time, we may also use your information to contact you for market research purposes. We can contact you by email, telephone, fax, post or WhatsApp. We may use the information to customize the website according to your interests;
We may use Personal Data to comply with legal and regulatory obligations applicable to DUGUSTORE's activity, as well as to comply with legal regulations regarding the protection of personal data;
We will also use Personal Data in the legitimate interest of DUGUSTORE, so that it can provide a better service to its customers, improving the way it carries out its activity, the quality of its services, as well as to carry out statistics, surveys or market studies and to communicate news, opportunities or campaigns to our customers. For these purposes, DUGUSTORE may use information on Product sales and other events (returns, repairs or others), anonymously and without any characteristics that could identify the Data Holder.
DUGUSTORE's legitimate interest respects the fundamental rights and freedoms of the Data Holder, including the protection of their Personal Data, their honor and their personal and family privacy.
On what basis do we process your personal data?
These are the circumstances that allow us to process your personal data:
Your express consent: whether in writing, or orally, for example, for direct marketing purposes, to receive emails, SMS or WhatsApp messages from DUGUSTORE;
The execution of a contract: that you entered into with DUGUSTORE, such as a purchase and sale contract for products or services purchased from DUGUSTORE;
Compliance with a legal obligation;
DUGUSTORE's legitimate interest: for example, for the purpose of improving the quality of the service provided.
DUGUSTORE undertakes to process your personal data in a way that guarantees the confidentiality, security and protection of these data against unauthorized or unlawful processing and against their loss, destruction or damage.
Categories of recipients of Personal Data
As a rule, we do not transmit Users’ Personal Data to any third parties. When we transmit data to third parties, we do so as part of the development of our activity and with a view to complying with our legal, contractual obligations or the pursuit of our legitimate interests (for example, communicating address and contact details of transport companies for the purposes order delivery). In the event of data transmission, we limit this transmission to what is strictly necessary and seek, whenever possible, to anonymize Personal Data. Furthermore, DUGUSTORE undertakes to seek partnerships and disclose Personal Data, for the purposes of providing its services, only to entities that comply with all legal requirements and good practices regarding their security, are certified by reputable bodies within their area of activity, demonstrate that they have the recommended security levels for the reception, processing and storage of Personal Data and ensure an adequate level of protection of Personal Data. However, DUGUSTORE has no way of technically validating that all security recommendations are adopted at all times and cannot be held responsible for any security incidents or data breaches attributable to third parties.
DUGUSTORE will always collaborate with the competent authorities by providing them with all information to which it is legally obliged, including, if applicable, information from its Users or provided by them, in whole or in part, and cannot be held responsible for either such disclosure or the use of them by the competent authorities. DUGUSTORE will seek to inform Users affected by such measures, unless it is legally prohibited from doing so.
Users expressly consent to the sharing of Personal Data with the entities mentioned above.
The disclosure of Website usage statistics, namely, but not exclusively for Marketing Purposes or publication of case studies, will always be done through the anonymization of the information collected.
DUGUSTORE does not sell, in any way, particularly through direct sales or the exchange of consideration, the Personal Data, including Payment Data, that it collects through the Website.
Rights of Data Subjects
Users, as Data Holders, have the right to prevent, at any time, their personal data from being processed by DUGUSTORE, in any form, for the purposes of marketing communications. This right can be exercised by sending an email, addressed to DUGUSTORE, using the contact form at dugustore.com/suporte.
Users may also exercise their rights, as Data Holders, to access, rectify, erase, oppose, limit the processing and portability of their Personal Data, using the following means: by email, through the contact form on dugustore.com/suporte.
DUGUSTORE welcomes being contacted immediately if a User has a complaint or any question regarding the way DUGUSTORE uses and processes their Personal Data. DUGUSTORE will make every effort to resolve the situation as soon as possible.
The User also has the right to submit a complaint regarding the processing of their Personal Data at any time to the National Data Protection Commission through the respective website www.cnpd.pt.
Personal Data Retention Period
DUGUSTORE will retain Personal Data only for the period necessary to provide its services and/or comply with its legal and/or contractual obligations and/or for as long as the consent provided by the Data Holder is in force.
After the complete execution of its Services, DUGUSTORE will only retain Personal Data that is reasonably necessary for the purposes indicated above and for as long as necessary.
DUGUSTORE may retain Personal Data for longer periods of time, namely when it is obliged to do so in accordance with legal, regulatory, tax or accounting obligations, as well as within the scope of complaint or complaint processes or litigation relating to Personal Data .
Responsible for Privacy and Protection of Personal Data
DUGUSTORE's main point of contact for dealing with any questions related to the protection of Personal Data is the Person Responsible for Privacy and Protection of Personal Data, who can be contacted using the contact form at dugustore.com/suporte.
Security measures
The hosting services with which DUGUSTORE works must ensure that they meet the most stringent requirements in terms of security, not only with regard to access via the Internet but also from the point of view of physical access, with regard to servers. and the facilities where they are installed.
Klarna Payments
To offer Klarna payment methods, at the time of payment we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can assess whether you meet the requirements to access your payment methods and to adapt these payment methods to your profile. Your personal data is processed in accordance with the provisions of Klarna's privacy policy.
DUGUSTORE recommends carefully reading this Privacy Policy, which provides important information about how DUGUSTORE uses the Personal Data collected. This Privacy Policy may be periodically changed, by unilateral decision of DUGUSTORE, so regular consultation is recommended.
Web site
The DUGUSTORE Website is a website that provides information about DUGUSTORE's activity, accessible on the domain www.dugustore.com, owned by DUGUSTORE.
The “DUGUSTORE” website is a website through which DUGUSTORE sells IT and office equipment and provides information about its activity.
Through the Website, the User will be able to analyze the products and/or services available for sale by DUGUSTORE (the “Products”), purchasing them by signing a purchase and sale contract.
The Website contains texts, photographs, graphics, logos, images, works subject to copyright and other types of information (the “Content”).
Users
“User” is considered to be any individual or institution that, in general, through the Website, visits the content made available therein.
Minors
The Website is not intended for use by minors under 16 (sixteen) years of age, without parental consent, and therefore personal data from minors is not intentionally collected. If we suspect or become aware of the use of the Website by a minor, we will make reasonable and required efforts to delete the Personal Data relating to the same that we have collected in the legitimate belief of interacting with an adult, and DUGUSTORE cannot be considered responsible for the use of such data that may, however, have occurred.
Privacy statement
Application
This Privacy Policy applies to the Website and establishes DUGUSTORE's policy regarding the collection and processing of personal data from natural persons (“Personal Data”).
DUGUSTORE is aware of its responsibility to collect and process, with due diligence, the Personal Data entrusted to it and to keep it safe, ensuring their total privacy, confidentiality and integrity, all in scrupulous compliance with the law.
Also explained here are the rights enjoyed by Personal Data Holders under (i) Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR), (ii) any Portuguese legislation that directly regulates, implements and applies the GDPR and other regulations and/or directives relating to data protection and privacy, and (iii) of any judicial or administrative interpretation, recommendation, regulation, code of conduct, code of action, standard contractual clauses or certification mechanism approved and published by a supervisory authority, as applicable, is in force and in accordance with any subsequent changes and/or substitutions.
Personal data
What We Collect:
We may collect the following information:
Identification and contact data: Name, identification document number, NIF, age, date of birth, telephone contact, email, billing address and shipping address, payment data, electronic identifiers (digital login credentials), etc. ;
Relationship with DUGUSTORE: History of products and services you researched, purchased or subscribed to;
Profile: Tastes, interests and preferences, in your relationship with DUGUSTORE.
Technical information
“Technical Information” is collected from Website Users, including, but not exclusively, the following: the IP (Internet Protocol) address, the Internet browser (browser), the operating system or the date and time of access to the various subpages of the Website. The Website will relate this Technical Information with the rest of the information collected.
The Technical Information collected is intended to implement improvements to the Website that allow the development of new features, the integration of features from other entities external to DUGUSTORE and/or improve the user experience. If necessary, for this purpose, Technical Information may be crossed with Personal Data.
The Technical Information collected may also be used for marketing, dissemination and/or advertising actions by DUGUSTORE and the Website, and Users may be contacted, in this context, by DUGUSTORE.
For more information, we suggest carefully reading the website’s “Cookie Policy”.
What We Do with the Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Conclusion of contracts for the acquisition of Products and management of the commercial relationship;
Internal record keeping;
Use the information to improve our products and/or services, whether for internal analysis or providing data to external companies dedicated to collecting opinions on purchases made;
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
From time to time, we may also use your information to contact you for market research purposes. We can contact you by email, telephone, fax, post or WhatsApp. We may use the information to customize the website according to your interests;
We may use Personal Data to comply with legal and regulatory obligations applicable to DUGUSTORE's activity, as well as to comply with legal regulations regarding the protection of personal data;
We will also use Personal Data in the legitimate interest of DUGUSTORE, so that it can provide a better service to its customers, improving the way it carries out its activity, the quality of its services, as well as to carry out statistics, surveys or market studies and to communicate news, opportunities or campaigns to our customers. For these purposes, DUGUSTORE may use information on Product sales and other events (returns, repairs or others), anonymously and without any characteristics that could identify the Data Holder.
DUGUSTORE's legitimate interest respects the fundamental rights and freedoms of the Data Holder, including the protection of their Personal Data, their honor and their personal and family privacy.
On what basis do we process your personal data?
These are the circumstances that allow us to process your personal data:
Your express consent: whether in writing, or orally, for example, for direct marketing purposes, to receive emails, SMS or WhatsApp messages from DUGUSTORE;
The execution of a contract: that you entered into with DUGUSTORE, such as a purchase and sale contract for products or services purchased from DUGUSTORE;
Compliance with a legal obligation;
DUGUSTORE's legitimate interest: for example, for the purpose of improving the quality of the service provided.
DUGUSTORE undertakes to process your personal data in a way that guarantees the confidentiality, security and protection of these data against unauthorized or unlawful processing and against their loss, destruction or damage.
Categories of recipients of Personal Data
As a rule, we do not transmit Users’ Personal Data to any third parties. When we transmit data to third parties, we do so as part of the development of our activity and with a view to complying with our legal, contractual obligations or the pursuit of our legitimate interests (for example, communicating address and contact details of transport companies for the purposes order delivery). In the event of data transmission, we limit this transmission to what is strictly necessary and seek, whenever possible, to anonymize Personal Data. Furthermore, DUGUSTORE undertakes to seek partnerships and disclose Personal Data, for the purposes of providing its services, only to entities that comply with all legal requirements and good practices regarding their security, are certified by reputable bodies within their area of activity, demonstrate that they have the recommended security levels for the reception, processing and storage of Personal Data and ensure an adequate level of protection of Personal Data. However, DUGUSTORE has no way of technically validating that all security recommendations are adopted at all times and cannot be held responsible for any security incidents or data breaches attributable to third parties.
DUGUSTORE will always collaborate with the competent authorities by providing them with all information to which it is legally obliged, including, if applicable, information from its Users or provided by them, in whole or in part, and cannot be held responsible for either such disclosure or the use of them by the competent authorities. DUGUSTORE will seek to inform Users affected by such measures, unless it is legally prohibited from doing so.
Users expressly consent to the sharing of Personal Data with the entities mentioned above.
The disclosure of Website usage statistics, namely, but not exclusively for Marketing Purposes or publication of case studies, will always be done through the anonymization of the information collected.
DUGUSTORE does not sell, in any way, particularly through direct sales or the exchange of consideration, the Personal Data, including Payment Data, that it collects through the Website.
Rights of Data Subjects
Users, as Data Holders, have the right to prevent, at any time, their personal data from being processed by DUGUSTORE, in any form, for the purposes of marketing communications. This right can be exercised by sending an email, addressed to DUGUSTORE, using the contact form at dugustore.com/suporte.
Users may also exercise their rights, as Data Holders, to access, rectify, erase, oppose, limit the processing and portability of their Personal Data, using the following means: by email, through the contact form on dugustore.com/suporte.
DUGUSTORE welcomes being contacted immediately if a User has a complaint or any question regarding the way DUGUSTORE uses and processes their Personal Data. DUGUSTORE will make every effort to resolve the situation as soon as possible.
The User also has the right to submit a complaint regarding the processing of their Personal Data at any time to the National Data Protection Commission through the respective website www.cnpd.pt.
Personal Data Retention Period
DUGUSTORE will retain Personal Data only for the period necessary to provide its services and/or comply with its legal and/or contractual obligations and/or for as long as the consent provided by the Data Holder is in force.
After the complete execution of its Services, DUGUSTORE will only retain Personal Data that is reasonably necessary for the purposes indicated above and for as long as necessary.
DUGUSTORE may retain Personal Data for longer periods of time, namely when it is obliged to do so in accordance with legal, regulatory, tax or accounting obligations, as well as within the scope of complaint or complaint processes or litigation relating to Personal Data .
Responsible for Privacy and Protection of Personal Data
DUGUSTORE's main point of contact for dealing with any questions related to the protection of Personal Data is the Person Responsible for Privacy and Protection of Personal Data, who can be contacted using the contact form at dugustore.com/suporte.
Security measures
The hosting services with which DUGUSTORE works must ensure that they meet the most stringent requirements in terms of security, not only with regard to access via the Internet but also from the point of view of physical access, with regard to servers. and the facilities where they are installed.
Klarna Payments
To offer Klarna payment methods, at the time of payment we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can assess whether you meet the requirements to access your payment methods and to adapt these payment methods to your profile. Your personal data is processed in accordance with the provisions of Klarna's privacy policy.