Shipping policy
Orders are sent and delivered on working days, that is, between Monday and Friday, as long as it is not a national or local holiday;
In situations where there is no stock of an item at this location and an internal transfer is necessary, an additional 1-2 business days will be added to the times indicated;
When the shipment is made, you will receive a notification email with the order number so you can follow all the steps;
For internal logistical reasons, your order may be sent in multiple shipments;
If for any reason you are unable to be present to receive your order, depending on the carrier and the dimensions of the item, one of the following actions may occur:
-New delivery attempt (normally the next day);
-Leave notification in the mailbox to collect at a collection point;
-Return process to DUGUSTORE started;
When you receive the order, you must check the integrity of the items in the presence of the courier, and refuse delivery if there is visible damage. We recommend that the customer visually document the process of opening the box. This may include recording a video during the opening moment;
This practice aims to ensure transparency and protection for both the customer and the company in cases of damage or loss that may occur during the delivery process.
In situations where there is no stock of an item at this location and an internal transfer is necessary, an additional 1-2 business days will be added to the times indicated;
When the shipment is made, you will receive a notification email with the order number so you can follow all the steps;
For internal logistical reasons, your order may be sent in multiple shipments;
If for any reason you are unable to be present to receive your order, depending on the carrier and the dimensions of the item, one of the following actions may occur:
-New delivery attempt (normally the next day);
-Leave notification in the mailbox to collect at a collection point;
-Return process to DUGUSTORE started;
When you receive the order, you must check the integrity of the items in the presence of the courier, and refuse delivery if there is visible damage. We recommend that the customer visually document the process of opening the box. This may include recording a video during the opening moment;
This practice aims to ensure transparency and protection for both the customer and the company in cases of damage or loss that may occur during the delivery process.